MG Motor MG5 (STD) 2026
2WD Standard Saloon (Sedan) - FWD
9 OMR Per Day (24hrs)
Free 200 km/day - Extra km 0.050 OMR
Automatic - CVT (Continuously Variable Transmission)
Engine: 1.5 L @ 118 bhp
5 Seats
5 Doors
Fuel: M95 or higher
Minimum driver age: 21 years
Comprehensive (Full) insurance
Changan CS95 4WD (Royal) 2026
4WD Full-size, 7-seater SUV / Crossover
What is FAQ?
FAQ stands for Frequently Asked Questions.
It is a list of common questions and answers about a specific topic, product, or service designed to help users or customers quickly find information without needing to contact support.
Purpose of an FAQ:
Address Common Concerns: It answers recurring questions in a clear and concise way.
Save Time: Reduces the need for customer support by providing quick access to information.
Enhance User Experience: Helps users feel informed and confident about using a product or service.
Build Trust: Demonstrates transparency and a proactive approach to addressing customer needs.
For example, in a car rental FAQ, you might find answers to questions like rental requirements, payment options, or insurance policies.
1. What are your contact details?
Phone: +968-93239228
WhatsApp: +96893239228
Email: Contact@citymoonbusiness.com
Website: citymoonbusiness.com
Address: P.O. Box 130, Azaiba, Muscat, Sultanate of Oman
2. What is the minimum age to rent a car?
The renter must be at least 21 years old and hold a valid driver’s licence.
3. What documents do I need to rent a car?
Omani Nationals and Non-Omani Residents (Expats living in Oman):
A valid Oman driving licence.
A valid Oman national ID.
For GCC Nationals:
A valid GCC driving licence.
A valid GCC national ID.
Expats and Non-GCC Nationals Living in GCC Countries:
A valid GCC driving licence.
A valid GCC national ID.
A valid passport.
For Visitors and Tourists Without a Valid GCC Driving licence and GCC National ID:
For USA and European Nationals:
A valid driving licence (local or international).
A valid passport.
A refundable security deposit of 100 OMR for traffic fines, refunded within 40 days after returning the vehicle.
For Other Nationalities:
A valid international driving licence.
A valid passport.
A refundable security deposit of 100 OMR for traffic fines, refunded within 40 days after returning the vehicle.
Payment Methods
All customers can pay via:
Credit or debit card.
Visa bank card.
Cash.
Bank transfer.
Payment link.
4. How can I book a car?
You can book a car through:
Our website at citymoonbusiness.com.
Email at Contact@citymoonbusiness.com.
WhatsApp at +96893239228.
By visiting our office in Azaiba, Muscat.
Important Notice:
For accurate car availability and pricing, please request a quote Click Here or contact us via WhatsApp at +96893239228 for a fast response before making a booking.
Click here to chat on WhatsApp
We’re here to help with your requirements and ensure a smooth experience.
5. Are there mileage limits?
Yes, mileage limits apply based on the total rental period. For each day of rental, the allowance is 200 kilometers.
Example:If you rent a car for 3 days, the total mileage allowance is 600 kilometers.
For a 14-day rental, the total mileage allowance is 2800 kilometers.
If you exceed the total mileage allowance, additional charges will apply:
50 Baisa per extra kilometer for normal and small cars.
75 Baisa per extra kilometer for medium and large SUVs or 4×4 vehicles.
Please contact us if you need clarification or wish to adjust the mileage allowance for your rental.
6. Can I Take the Car Outside the Sultanate of Oman?
Taking the car outside the Sultanate of Oman is available only with prior approval and is limited to:
Omani nationals.
Oman resident expats.
Please contact us in advance to obtain approval if you plan to travel outside Oman with the vehicle.
7. What is the fuel policy?
The renter is responsible for returning the car with the same fuel level as at the start of the rental. Charges may apply if fuel levels are lower.
8. Are there any late fees for returning the car after the agreed time?
Yes, late returns are charged between 1–9 OMR per hour, depending on the vehicle type. Any delay exceeding 4 hours is considered a full day.
9. Is insurance included in the rental?
All our rental vehicles come with comprehensive car insurance, which includes the following:
Loss and Damage Waiver (LDW):
For drivers aged 25 and above, liability for accidental damage is limited to 150 OMR.
For drivers under 25 years old, liability is capped at 200 OMR.
Minor repairs for scratches or small damages are not covered and remain the renter’s responsibility.
Third-Party Insurance:
Covers liabilities for injuries or property damage caused to third parties.
Additional Clause
Third-Party Insurance Exclusions: Third-party insurance does not cover personal injury or property damage caused by the renter’s negligence or actions.
Insurance Assistance: If you need assistance completing insurance procedures, an agent can help. Agent costs range from 30 to 100 OMR depending on the complexity of the claim.
10. What Should I Do if I Am Involved in an Accident?
If you are involved in an accident while using our rental vehicle, please follow these steps carefully:
1. Contact Our Company
Notify us immediately about the accident.
Provide all necessary details, including the location, time, and circumstances of the incident.
We will guide you through the process and coordinate with the appropriate parties.
2. Report the Incident to the Police
Contact the local police to file an official report.
A police report is mandatory for insurance claims and to assess liability accurately.
3. Do Not Attempt Unauthorized Repairs
All repairs must be handled by our company or authorized service providers.
Unauthorized repairs are strictly prohibited and may void insurance coverage, resulting in additional charges to the renter.
11. What Payment Methods Do You Accept?
We accept the following payment methods:
Credit Cards
Debit Cards
Cash
Bank Transfers
Payment Links or E-Invoicing: Provided by Bank Muscat.
Money Transfer Services: Examples include MoneyGram, Western Union, etc.
Important Notice:
Additional charges or processing fees may apply for payments made via credit cards, debit cards, bank transfers, or payment links.
These fees and commissions also apply to refund transactions processed through these payment methods.
For further details regarding payment fees or assistance with payment options, feel free to contact our support team.
12. Is a Deposit Required?
A refundable deposit may or may not be required depending on your category:
Deposit Not Required
Omani Nationals and Non-Omani Residents (Expats living in Oman):
A valid Oman driving licence.
A valid Oman national ID.
…………………………………
Deposit Not Required
GCC Nationals:
A valid GCC driving licence.
A valid GCC national ID.
…………………………………
Deposit Not Required
Expats and Non-GCC Nationals Living in GCC Countries:
A valid GCC driving licence.
A valid GCC national ID.
A valid passport.
…………………………………
Deposit Required
Visitors and Tourists Without a Valid GCC Driving licence and GCC National ID:
For USA and European Nationals:
A valid driving licence (local or international).
A valid passport.
…………………………………
Deposit Required
A refundable security deposit of 100 OMR for traffic fines, refunded within 40 days after returning the vehicle.
For Other Nationalities:
A valid international driving licence.
A valid passport.
A refundable security deposit of 100 OMR for traffic fines, refunded within 40 days after returning the vehicle.
For further clarification regarding deposit policies, please contact our support team.
13. Are There Cancellation Fees?
Yes, cancellation fees may apply:
Before the Rental Period:
Cancellation fees depend on how far in advance the cancellation is made. Please contact us for specific details based on your booking.
During the Rental Period:
If the rental is canceled after the vehicle has been picked up, fees will be calculated based on the duration of use and the remaining rental period.
For more information regarding cancellation policies and fees, please reach out to our support team.
14. What Should I Do if the Car Breaks Down?
If the car breaks down during the rental period:
Report the Issue Immediately:
Contact us as soon as possible to report the problem. Provide details about the issue and your location so we can assist you promptly.
Repairs:
All repairs will be managed by our company.
The renter is responsible for repair costs only if they are at fault for the breakdown (e.g., negligence or misuse of the vehicle).
Our team is here to ensure your issue is resolved as quickly and efficiently as possible.
15. Can I Let Someone Else Drive the Car?
Yes, but only authorized drivers listed in the rental agreement are allowed to drive the car.
Additional Drivers:
Extra charges apply for adding additional drivers to the rental agreement.
The daily fee for each additional driver will vary depending on the vehicle type and rental terms.
Important: Allowing unauthorized individuals to drive the vehicle will void insurance coverage and make the renter fully responsible for any damages or liabilities.
For more details on adding extra drivers, please contact us.
16. Can I Smoke or Bring Pets in the Car?
Smoking: Smoking is strictly prohibited in the vehicle.
Pets: Pets are not allowed in the vehicle unless prior approval is obtained.
Important: If the vehicle is returned with evidence of smoking, pet hair, odors, or stains, cleaning fees will apply. These fees will depend on the extent of cleaning required to restore the vehicle’s condition.
For any exceptions or special requests, please contact us in advance.
17. What Happens If I Get a Traffic Violation During the Rental?
The renter is fully responsible for any traffic violations and associated fines incurred during the rental period.
No additional administrative fees apply for processing traffic violations.
For Renters with Oman or GCC National ID and Driving License:
Traffic fines will be transferred directly to their National ID and Driving License.
For Renters Without a GCC National ID and Driving License:
Traffic fines will be deducted from the deposit. If the fines exceed the deposit amount, the renter will be required to settle the remaining balance.
For any inquiries or assistance with traffic violations, please contact us.
18. Can I Return the Car to a Different Location?
Yes, returning the vehicle to a different location is possible, but it:
Requires Prior Arrangement: You must notify us in advance to confirm availability and approval.
May Incur Additional Fees: Relocation charges will apply based on the distance and location.
For more details or to request a different return location, please contact our support team before your rental period ends.
19. What If I Leave Personal Items in the Car After Returning It?
City Moon Business is not responsible for any personal items left in the vehicle after it is returned.
Please ensure that you check the vehicle thoroughly for all belongings before handing it back.
If any items are found, you may contact us immediately, and we will do our best to assist in recovering them, but we cannot guarantee their safety or availability.
For assistance, please reach out to our support team.
20. What Happens If the Car Is Returned Dirty?
The renter is required to return the vehicle in a clean condition.
Standard Cleaning Option:
If you don’t have time to clean the car, no worries!Simply return the car, and our drivers will handle the cleaning for you.
Charges:An additional 1–2 OMR for driver service.
Standard car wash costs range from 3–6 OMR.
Special Cleaning:
If the car requires special cleaning due to excessive dirt, stains, or odors, additional charges will apply.
For convenience, let us take care of the cleaning while ensuring the vehicle is restored to its original condition. Contact us for more details if needed.
21. Do You Offer Long-Term Car Rental Options?
Yes, we offer flexible long-term rental packages for:
Weekly rentals
Monthly rentals
Long-term rentals often come with discounted rates and additional benefits. Please contact us for detailed pricing, terms, and availability tailored to your needs.
22. What Should I Do if I Lose the Car Keys?
If you lose the car keys:
Notify us immediately so we can assist you in obtaining a replacement.
Replacement Costs: The renter will be responsible for the cost of replacing the keys.
Delivery Charges: If an extra key needs to be delivered to your location, additional charges will apply based on the distance.
Please ensure the keys are kept secure to avoid inconvenience and charges.
23. Are Child Seats or Additional Accessories Available for Rent?
Yes, we provide the following accessories for an additional fee:
Child Seats (various sizes available).
GPS Devices for navigation assistance.
Other Accessories (e.g., phone holders, chargers, etc.).
Important: Accessories must be requested during the booking process to ensure availability. Please contact us for specific rates and details.
24. Can I Extend My Rental Period?
Yes, rental extensions are possible, but they require prior approval from our team.
How to Request an Extension: Contact us as soon as you know you need to extend your rental period.
Charges: Additional charges will apply based on the extended period and the type of vehicle rented.
Extensions are subject to vehicle availability, so we recommend notifying us as early as possible.
25. What Happens If the Car Is Damaged During the Rental Period?
If the car is damaged during the rental period:
Report the Damage Immediately: Notify us as soon as possible and provide details about the incident.
Insurance and Repair Costs:If the damage or scratch is minor and the repair cost is less than the Loss Damage Waiver (LDW) amount of 150 OMR, insurance will not be required, and the renter will only pay the repair cost.
If the damage exceeds 150 OMR or falls under the insurance terms, costs will be handled based on the insurance coverage and rental agreement.
Our team will guide you through the process to resolve the issue efficiently.
26. Can I Choose a Specific Car Model?
We will do our best to accommodate your preferences; however, we cannot guarantee the availability of a particular car model.
Bookings are confirmed based on the vehicle category (e.g., sedan, SUV) rather than a specific make or model.
If your preferred model is unavailable, a similar vehicle from the same category will be provided.
Please let us know your preferences during booking, and we will strive to meet your request.
27. What Happens If the Car Is Stolen?
If the car is stolen:
Notify Us Immediately: Contact us as soon as possible to report the theft.
Report to the Police: +968-9999 File an official police report and provide us with a copy for insurance and liability processing.
Liability:
The circumstances of the theft will determine the renter’s liability.
If the renter is found to have violated the rental agreement (e.g., negligence, leaving the car unlocked), they may be held fully or partially responsible for the loss.
Insurance coverage and liability details will be handled according to the rental agreement terms. For further assistance, contact our support team.
28. Are Airport Pickup and Drop-Off Services Available?
Yes, we offer convenient airport pickup and drop-off services.
Standard Hours (08:00 to 22:00): Available for 2 OMR.
After-Hours (22:00 to 08:00): Available for 6 OMR, subject to driver availability.
Please contact us in advance to confirm availability and schedule your airport pickup or drop-off.
29. Are There Restrictions on Where I Can Drive the Car?
Yes, there are restrictions on where you can drive the rental car:
Off-Road Driving:
Off-road driving is strictly prohibited unless explicitly approved in the rental agreement.
Travel Outside Designated Areas:
Taking the car outside the Sultanate of Oman requires prior approval and is restricted to certain customers as outlined in the rental terms.
For detailed information on driving restrictions, please refer to your rental agreement or contact us directly.
30. What Are the Fuel Types for Your Vehicles?
All our vehicles use petrol.
Fuel Types:
Fuel M91 and Fuel M95 are compatible with our vehicles.
We prefer Fuel M95 for all our cars as it offers better performance and efficiency.
For 4×4 Vehicles:
Fuel M95 or higher is mandatory for optimal performance and durability.
Why Choose M95 Over M91?
Improved Performance:
Fuel M95 has a higher octane rating, reducing engine knocking and ensuring smoother operation, especially in high-compression engines.
Better Efficiency:
M95 burns more cleanly and efficiently, providing better mileage over time compared to M91.
Engine Longevity:
M95 helps reduce carbon deposits and keeps the engine cleaner, contributing to longer engine life and lower maintenance costs.
For any questions about refueling or the preferred fuel type for your rental, feel free to ask our team.
31. Can I Rent a Car Without a Credit Card?
Yes, you can rent a car and pay the traffic fines refundable security deposit without a credit card. We accept the following alternative payment methods:
Accepted Alternative Payment Methods
Payment Link or E-Invoicing: Provided by Bank Muscat.
Debit Cards.
Cash.
Bank Transfers.
Money Transfer Services: Examples include MoneyGram, Western Union, etc.
Please note that a refundable deposit may be required, depending on the payment method and rental terms. Contact us for further details or assistance with alternative payment options.
32. What Happens If I Return the Car Early?
If you return the car before the agreed rental period ends:
Refund Policy:If the early return does not result in a cancellation that causes us to lose other bookings, we will refund the amount for the remaining unused days.
However, if the early return impacts other bookings or reservations, refunds may not be available.
Please contact us before returning the car early to confirm how this may affect your booking and refund eligibility.
33. Do You Offer Roadside Assistance?
Yes, we provide 24/7 roadside assistance for issues such as:
Car Battery Replacement
Tire Replacement
Towing
Emergency Fuel Refill
Key Lockout
Charges
Charges for roadside assistance may apply depending on:The location distance of the vehicle.
The nature of the issue requiring assistance.
Insurance Coverage
Roadside assistance services are also included in the insurance, subject to the terms and conditions of your coverage.
For immediate assistance, contact us, and we will ensure prompt support
34. How Do You Calculate Rental Charges?
Rental charges are calculated based on a 24-hour period, starting from the exact time of vehicle pick-up.
Key Points:
Full-Day Charges: A full day’s rental charge applies for every 24-hour period or part thereof.
Late Returns: Additional charges will apply if the vehicle is returned after the agreed rental period.
Extensions: Rental extensions will incur additional charges based on the extended period and vehicle type.
For accurate pricing and to avoid late fees, please adhere to the agreed return time or contact us in advance to arrange an extension.
35. Do You Provide a Spare Tire and Tools in the Car?
Yes, all our vehicles are equipped with:
A spare tire.
A jack.
Basic tools for emergencies.
Important:
Please inspect these items during pick-up to ensure they are present and in good condition.
In case of any issue, notify us immediately for assistance.
For further support during your rental period, contact our team.
36. What Should I Do If I Run Out of Fuel?
If you run out of fuel:
Refuel Immediately:
Go to the nearest petrol station and refill the vehicle with the recommended fuel type (M95).
For 4×4 vehicles, ensure you use M95 or higher for optimal performance.
Need Assistance?
If you are unable to refuel, contact us for roadside assistance.
Emergency Fuel Refill Service:Charges may apply based on the distance and the quantity of fuel required.
Always ensure the fuel tank is adequately filled to avoid delays or inconvenience during your journey.
37. Do You Have GPS Tracking in Your Vehicles?
Yes, our vehicles may be equipped with GPS tracking systems for:
Safety: Ensuring the security of the vehicle and providing assistance in case of emergencies.
Monitoring: To track the vehicle’s location, if needed, as part of our rental management process.
These systems are in place to enhance safety and ensure a seamless rental experience. For more details, feel free to contact us.
38. Can I Cancel My Reservation Without Penalty?
Yes, free cancellation may be available if the cancellation is made within the allowed time frame specified in your booking terms.
Key Points:
Free Cancellation: Applies if the reservation is canceled before the deadline stated in the rental agreement.
Late Cancellations: May incur fees depending on how close to the pick-up time the cancellation is made.
Please contact us directly to confirm your eligibility for free cancellation and to understand the applicable terms.
39. What Are the Cleaning Fees for Excessively Dirty Vehicles?
If the vehicle is returned excessively dirty, cleaning fees will apply based on the level of cleaning required:
Standard Cleaning:
Fees typically range from 3–6 OMR for normal cleaning needs.
Special Cleaning:
If the vehicle requires deep cleaning due to excessive dirt, stains, odors, or pet hair, higher charges will apply based on the extent of cleaning needed.
For convenience, you can opt for our cleaning service when returning the vehicle. Contact us for further details.
40. Are There Penalties for Tampering with the Odometer?
Yes, tampering with the odometer is strictly prohibited and will result in severe penalties, including:
Fines and Charges: The renter will be charged for any damages or losses resulting from odometer tampering.
Legal Action: Odometer tampering is a serious offense and may lead to legal consequences as per local laws.
Immediate Termination of Rental Agreement: The rental contract will be voided, and the vehicle will be retrieved immediately.
For any concerns or questions about the odometer, please contact us directly.
41. Are Fuel Costs Included in the Rental Price?
No, fuel costs are not included in the rental price.
Fuel Return Policy:
The vehicle must be returned with the same fuel level as at pick-up.
Additional Charges: If the fuel level is lower upon return, refueling charges will apply.
Pre-Paid Full Tank Option:
Customers can request a full tank at the time of booking by paying the applicable charge.
With this option, you don’t need to worry about refueling before returning the car.
Please let us know your preference during booking, and we will arrange accordingly.
42. Can I Modify My Booking After Confirmation?
Yes, you can modify your booking.
Changes You Can Make:
Rental Period: Extend or shorten the rental duration.
Vehicle Category: Upgrade or downgrade the vehicle type.
Key Points to Note:
All modifications are subject to availability at the time of the request.
Modification Fees: Additional charges may apply depending on the changes made.
For assistance with booking modifications, please contact our support team as early as possible.
43. Are Smoking Fees Standard or Varying?
Smoking inside the vehicle is strictly prohibited.
Cleaning Fees:If evidence of smoking (e.g., odors, ashes, burns) is found, cleaning fees will apply.
Fees range from 20 OMR to 60 OMR, depending on the extent of cleaning or repairs required.
To avoid these charges, please ensure no smoking occurs in the vehicle during the rental period.
44. Can I Use the Rental Car for Ride-Sharing or Commercial Use?
No, using the rental car for ride-sharing (e.g., Uber, Taxi) or any commercial purposes is strictly prohibited.
Consequences of Violation:
Immediate Termination: The rental agreement will be terminated immediately.
Penalties: Significant penalties will apply for unauthorized commercial use.
Legal Action: The renter may face legal consequences for breach of contract, including claims for damages or losses incurred by the company.
For approved uses of the vehicle, please refer to the rental agreement or contact us directly for clarification
45. What Should I Do If the Vehicle Overheats?
If the vehicle overheats, follow these steps immediately:
Pull Over Safely:
Find a safe location to stop the vehicle as soon as possible.
Turn Off the Engine:
Turn off the engine to allow it to cool down and prevent further damage.
Contact Us:
Call our support team for roadside assistance. We will guide you through the next steps or arrange help.
Do Not Drive Further:
Avoid driving the vehicle in its overheated state, as it could cause severe engine damage.
Our team is available to assist and resolve the issue promptly.
46. Can I Request a Specific Vehicle Color?
Yes, you can request a specific vehicle color, and we will do our best to accommodate your preference.
Key Points to Note:
Specific color requests are subject to availability at the time of rental.
If your preferred color is not available, a vehicle of the same category will be provided.
Please let us know your preferences during booking, and we will strive to meet your request.
47. What Happens If I Miss My Pick-Up Time?
If you miss your scheduled pick-up time:
Notify Us Immediately:
Contact us as soon as possible to inform us of the delay and confirm your new pick-up time.
Booking Hold Period:
Your booking will typically be held for a limited period. If you fail to notify us within this period, your reservation may be canceled or reassigned to another customer.
Late Arrival Fees:
In some cases, late pick-ups may incur additional charges, depending on the delay and the rental agreement terms.
Please communicate any delays to ensure your booking remains secure.
48. What Happens If I Lose My Rental Agreement?
If you lose your rental agreement:
Contact Us Immediately:
Notify us as soon as possible to request a replacement copy.
Replacement Options:
We can provide a digital copy sent to your email or mobile device.
If needed, we can also arrange for a physical copy at our office or your location (delivery charges may apply).
Having your rental agreement on hand ensures you have all the necessary terms and details during the rental period. Let us know if you need assistance.
49. Can I Pay in a Currency Other Than OMR?
We primarily accept payments in Omani Rials (OMR).
Key Points:
Payments in other currencies may be possible, depending on the payment method.
Exchange Rates: Conversion will be based on the current exchange rate at the time of the transaction.
Transaction Fees: Additional fees may apply for currency conversion or international transactions.
For assistance with payment options in other currencies, please contact us before completing your booking.
50. Do You Provide Wi-Fi Hotspots in Your Vehicles?
Yes, Wi-Fi hotspots may be available in select vehicles for your convenience.
Key Details:
Availability: Wi-Fi is provided in specific vehicles only. Please inquire during booking.
Charges: This service is available for an additional fee, based on your rental duration.
Let us know if you require a Wi-Fi hotspot, and we’ll confirm availability and pricing for your booking.
51. Can I Request a Contactless Pick-Up or Drop-Off?
No, at this time, we do not offer contactless pick-up or drop-off services.
All rentals require in-person verification of documents and a vehicle inspection at the time of pick-up and drop-off to ensure transparency and accuracy.
For further assistance, please contact us directly.
52. Are There Any Hidden Fees?
No, we strive for full transparency in our pricing.
What’s Included in Your Bill:
Taxes: All applicable taxes are clearly stated.
Insurance: Details of included insurance and any optional coverage are provided.
Service Charges: Any additional charges, such as for extra drivers or accessories, are disclosed upfront.
If you have questions about your final bill or need clarification on specific charges, feel free to contact us. Our goal is to ensure a clear and hassle-free rental experience.
53. Can I Take the Car on a Ferry?
Yes, you can take the car on a ferry, but this requires prior approval from us.
Key Points to Note:
Permission Required: You must notify us in advance and obtain written approval to take the vehicle on a ferry.
Additional Charges: Extra fees may apply for ferry transportation, and you may need to arrange special insurance coverage.
Liability: The renter is fully responsible for the vehicle during the ferry trip, including any damage or incidents that occur while on board.
For more details, please contact us before planning your ferry trip.
54. What Happens If I Return the Car Late at Night?
Late-night returns are possible but require prior arrangement with us.
Key Points:
Advance Notice: Notify us in advance to confirm late-night return availability and instructions.
Additional Fees: Charges may apply depending on the return time and location.
Drop-Off Instructions: Specific instructions will be provided for secure handover of the vehicle outside regular business hours.
For seamless late-night returns, contact us ahead of time to make the necessary arrangements.
55. Are Vehicles Equipped with Dashcams?
No, our vehicles are not equipped with dashcams.
If you require a dashcam for your journey, you may use your own device with prior approval. For more information, feel free to contact us.
56. Do You Provide Refunds for Unused Accessories?
Refunds for unused accessories (e.g., GPS, child seats) may be provided in certain cases, but this depends on the terms agreed upon during booking.
Key Points:
Refunds may be available if the accessory was not used and returned in its original condition.
Decisions regarding refunds are made on a case-by-case basis.
For clarification or to request a refund, please contact us directly.
57. Are Toll Fees Included in the Rental Price?
No, toll fees are not included in the rental price.
The renter is responsible for paying all toll charges incurred during the rental period. Unpaid tolls may result in additional charges or fines being applied to your account.
For more information, please contact us.
58. Can I Use My Own Child Seat or GPS?
Child Seat:
Yes, you can use your own child seat, provided it meets safety standards and is properly installed.
GPS Devices:
No, using GPS applications or mobile phone-based navigation while driving is considered a violation under Royal Oman Police (ROP) regulations.
Important Advice:
The ROP advises drivers to avoid distractions, including mobile phones and GPS applications, to ensure road safety.
If you need navigation assistance, we recommend planning your route in advance or having a passenger assist with navigation.
59. What Is the Maximum Speed Allowed for Rental Cars?
All renters must adhere to the local traffic laws and speed limits set by the Sultanate of Oman.
Key Points:
Speed limits vary depending on the road type and location. Always follow posted signs.
Violations, including speeding, may result in fines and penalties, which are the renter’s responsibility.
For your safety and to avoid legal issues, please drive within the legal speed limits at all times.
60. What Happens If I Don’t Show Up for My Booking?
If you do not show up for your booking:
Cancellation: Your reservation may be canceled if you fail to notify us in advance.
Deposit Forfeiture: Any deposits paid may be forfeited as part of the cancellation policy.
What to Do If You’re Delayed:
Contact us immediately if you anticipate a delay.
Depending on availability, we may hold your booking for a limited period or adjust the pick-up time.
For more details, refer to the terms and conditions of your booking.
61. Are There Restrictions on Adding Modifications to the Car?
Yes, adding modifications to the rental car is strictly prohibited.
Examples of Unauthorized Modifications:
Adding decals, stickers, or wraps.
Installing accessories like roof racks or spoilers.
Making mechanical or structural changes.
Consequences of Modifications:
Penalties: Additional charges will apply for removing modifications and restoring the vehicle to its original condition.
Legal Action: Significant unauthorized alterations may result in legal consequences.
Void Insurance: Any modifications may void the insurance coverage.
Please contact us if you have specific needs or questions regarding the vehicle.
62. Do You Provide Baby Booster Seats for Older Children?
Yes, we offer baby booster seats suitable for older children.
Key Details:
Availability: Booster seats are available upon request.
Additional Fee: A small rental fee applies for the duration of your rental period.
Safety Standards: All booster seats meet the required safety standards for child passengers.
To ensure availability, please request a booster seat during the booking process. For more information, feel free to contact us.
63. What Should I Do If the Vehicle Gets Impounded by the Authorities?
If the rental vehicle is impounded by the authorities:
Contact Us Immediately:
Notify us as soon as possible so we can assist you in handling the situation.
Renter Responsibility:
The renter will be responsible for any fines, fees, or recovery costs associated with the impoundment.
Additional charges may apply if the impoundment causes delays or interruptions to subsequent bookings.
Documentation:
Provide any relevant documentation or details regarding the impoundment to facilitate the resolution process.
For further assistance, contact our support team.
64. Can I Rent Multiple Cars at the Same Time?
No, each person is allowed to have one open rental agreement at a time.
Policy Details:
To rent another car, you must close the current agreement by returning the first vehicle.
This policy ensures smooth management of our fleet and rental agreements.
If you need additional vehicles, consider having other eligible individuals in your party rent them under separate agreements. For more details, feel free to contact us.
65. What Are the Fines and Penalties I Should Be Aware Of?
Here is an overview of common fines and penalties you should be aware of when renting a car:
Last Updated 2023/06/20
Speeding Violations
Exceeding the speed limit by more than 75 km/h – OMR 50
Exceeding the speed limit by 50–75 km/h – OMR 35
Exceeding the speed limit by 35 km/h – OMR 10
Mobile Phone and Traffic Light Violations
Using mobile phones or other electronic devices while driving – OMR 15
Leaving the scene of an accident before completing procedures – OMR 35
Parking Violations
Parking in spaces designated for the disabled – OMR 50
Parking in spaces designated for ambulances – OMR 35
Parking on a designated footpath – OMR 15
Driving Violations
Driving with a license from another category – OMR 50
Installing unauthorized equipment that increases power or sound – OMR 50
Drifting or reckless driving – OMR 50
Misrepresentation or covering vehicle number plates – OMR 50
Overtaking Violations
Overtaking dangerously by trucks or buses – OMR 35
Overtaking on pedestrian ramps or yellow lines – OMR 15
Hauling and Transport Violations
Exceeding the passenger limit specified in the vehicle’s license – OMR 10
Transporting passengers in a cargo box – OMR 10
Adhering to traffic rules is essential to ensure safety and avoid penalties during your rental period. For more details, refer to local traffic laws or contact us directly.