Privacy Policy

Effective Date: March 7, 2026

At City Moon Business, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how City Moon Business may collect, use, store, share, and protect information when you visit our website, contact us, request a quote, make a booking, rent a vehicle, make a payment, or otherwise use our services in the Sultanate of Oman.

By using our website, contacting us, submitting your information, making a booking, paying any amount, collecting a vehicle, or using our services, you acknowledge this Privacy Policy and agree to the handling of your information as described below, subject to applicable law.

1. Company Information

Contact Information

City Moon Business
First floor, Office 102, Al Zubair Complex Building
Azaiba, Sultanate of Oman

Website: citymoonbusiness.com
Phone: +968 93239228
WhatsApp: +968 93239228
Email: Contact@citymoonbusiness.com

Business Details

Open Daily: 7:00 AM – 10:00 PM
Postal Code: 130
P.O. Box: 2817
C.R.: 1328411

2. Information We May Collect

City Moon Business may collect and process information including the following, depending on the service used and the nature of your booking or rental:

2.1 Personal identification information, such as:

  • full name
  • nationality
  • date of birth
  • gender, where required for booking or legal purposes
  • passport details
  • national ID, resident ID, or GCC ID details
  • driving licence details
  • copies or images of identification and driving documents

2.2 Contact information, such as:

  • mobile number
  • WhatsApp number
  • email address
  • address, where provided or required

2.3 Booking and rental information, such as:

  • requested or booked vehicle category
  • rental dates and times
  • pick-up and return details
  • airport pick-up or drop-off details
  • additional driver details
  • accessory requests, including child seats, booster seats, or Wi-Fi hotspot requests
  • customer category and eligibility information
  • booking notes, change requests, or cancellation requests

2.4 Payment and transaction information, such as:

  • payment method used
  • payment status
  • bank transfer details or transfer references
  • partial transaction data needed for payment handling, verification, refunds, deposits, or accounting
  • security deposit information where applicable

2.5 Vehicle-use and rental administration information, such as:

  • vehicle handover and return records
  • mileage records
  • fuel records
  • condition reports
  • damage reports
  • accident reports
  • traffic fine or toll-related information connected to the rental period
  • insurance procedure records
  • communication records relating to the rental

2.6 Technical and website-use information, such as:

  • IP address
  • browser type
  • device type
  • pages visited
  • time and date of access
  • general website usage information collected through server logs, cookies, analytics tools, or similar technologies

2.7 Location or vehicle-tracking information, where applicable:

  • GPS or telematics information from vehicles that may be equipped with tracking systems for vehicle security, safety, emergency support, fleet management, or recovery purposes

3. How We Collect Information

We may collect information:

  • directly from you when you contact us, fill out forms, send WhatsApp messages, call us, email us, request a quote, make a booking, or rent a vehicle
  • from documents you provide for identity, licence, payment, or eligibility verification
  • during vehicle handover, inspection, use, return, incident handling, or claims handling
  • from payment providers, booking channels, or service providers involved in processing your booking or payment
  • from government authorities, insurers, police, traffic systems, or legal authorities where relevant to the rental, accident handling, traffic fines, compliance, or dispute resolution
  • automatically through website tools, logs, cookies, or related technologies when you use the website

4. How We Use Your Information

City Moon Business may use your information for purposes including:

  • responding to inquiries and quotation requests
  • confirming, managing, modifying, or canceling bookings
  • verifying identity, age, licence validity, eligibility, and supporting documents
  • processing payments, deposits, refunds, and related financial records
  • preparing rental agreements and vehicle handover records
  • managing vehicle collection, return, extensions, and operational arrangements
  • communicating with you about your booking, rental, payments, changes, delays, incidents, or support needs
  • handling traffic fines, tolls, parking charges, insurance matters, accidents, breakdowns, police cases, or legal issues connected with the rental
  • protecting vehicles, customers, staff, business operations, and legal rights
  • improving our website, services, pricing presentation, operations, and customer support
  • complying with applicable legal, regulatory, accounting, tax, insurance, fraud-prevention, or law-enforcement obligations

5. When We May Share Information

City Moon Business does not sell your personal information. However, we may share information where reasonably necessary with:

  • employees, managers, or internal staff involved in booking, rental management, customer support, finance, or compliance
  • payment processors, banks, card processors, money transfer providers, or e-invoicing providers involved in handling payments or refunds
  • insurers, insurance agents, roadside assistance providers, garages, repair workshops, towing providers, or approved service providers where relevant to the rental
  • hosting providers, website service providers, email providers, analytics providers, software providers, or technical support providers who assist in operating the business
  • government authorities, police, traffic authorities, courts, regulators, or other competent authorities where disclosure is required or reasonably necessary
  • legal advisers, accountants, auditors, or professional consultants where needed for legal, financial, or compliance purposes
  • other parties where you have requested or authorized the sharing, or where sharing is necessary to perform the service you requested

6. Vehicle Tracking and Security

6.1 Some vehicles may be equipped with GPS tracking systems.

6.2 Such systems may be used for vehicle security, safety support, emergency assistance, fleet management, location recovery, theft response, misuse prevention, or protection of the company’s legitimate business interests.

6.3 By renting and using a vehicle from City Moon Business, the customer acknowledges that vehicle-tracking technology may be present in certain vehicles.

7. Cookies and Website Technologies

7.1 The website may use cookies, logs, analytics tools, or similar technologies to support website functionality, performance, traffic analysis, service improvement, security monitoring, and user experience.

7.2 Some cookies may be necessary for proper website operation, while others may help us understand general website usage.

7.3 You may be able to control certain cookie settings through your browser. However, disabling some cookies may affect website functionality.

8. Data Retention

8.1 City Moon Business may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

8.2 Retention periods may depend on the type of information and may include the time needed for:

  • booking and rental administration
  • accounting and financial recordkeeping
  • refund and payment verification
  • security deposit handling
  • accident, damage, insurance, or claim procedures
  • traffic fine, toll, parking, or government-charge follow-up
  • legal compliance
  • fraud prevention
  • dispute handling
  • protection of the company’s legal rights

8.3 When information is no longer reasonably required, it may be deleted, destroyed, anonymized, or securely archived, subject to applicable legal and operational requirements.

9. Data Security

9.1 City Moon Business takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

9.2 However, no website, payment method, email channel, internet transmission, or electronic storage system can be guaranteed to be completely secure. For this reason, City Moon Business cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may request:

  • access to certain personal information held about you
  • correction of inaccurate or incomplete information
  • updating of outdated information
  • deletion of certain information where retention is no longer required or lawful
  • limitation of certain processing where appropriate
  • clarification about how your information is used

City Moon Business may request reasonable proof of identity before responding to such requests and may decline a request where retention or processing remains necessary for legal, operational, contractual, security, accounting, insurance, or dispute-related reasons.

11. Children’s Privacy

City Moon Business services are not intended for children to independently book or rent vehicles. We do not knowingly provide vehicle rental services to persons who do not meet the applicable age requirements. If information relating to a minor is provided in connection with a lawful booking or family travel arrangement, such information will only be handled as reasonably necessary for that purpose.

12. Third-Party Websites and Services

12.1 Our website or communications may include links to third-party websites, maps, messaging services, social platforms, booking tools, or payment services.

12.2 City Moon Business is not responsible for the privacy practices, security, terms, or content of third-party websites or services not directly controlled by the company.

12.3 You should review the privacy policies and terms of any third-party service you use.

13. International Communications and Payment Channels

Where you contact us from outside Oman, or where payments, refunds, or transfers involve cross-border banking or international payment systems, your information may be processed through the relevant service providers, banks, card networks, or communication channels necessary to complete the requested service, subject to their own systems and policies.

14. Legal Compliance and Protection of Rights

City Moon Business may use or disclose information where reasonably necessary to:

  • comply with applicable law, regulation, court order, police request, or official authority requirement
  • investigate fraud, misuse, payment disputes, unauthorized use, accidents, or legal claims
  • protect the company’s vehicles, property, operations, customers, staff, or legal rights
  • enforce the rental agreement, Terms and Conditions, Rental Policies, or other applicable policies

15. Changes to This Privacy Policy

15.1 City Moon Business reserves the right to update, revise, or amend this Privacy Policy at any time without prior notice.

15.2 The version published on the website at the time of your use of the website, booking, payment, or service interaction shall apply unless otherwise stated in writing.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your information, please contact:

Contact Information

City Moon Business
First floor, Office 102, Al Zubair Complex Building
Azaiba, Sultanate of Oman

Website: citymoonbusiness.com
Phone: +968 93239228
WhatsApp: +968 93239228
Email: Contact@citymoonbusiness.com

Business Details

Open Daily: 7:00 AM – 10:00 PM
Postal Code: 130
P.O. Box: 2817
C.R.: 1328411