Booking, Cancellation, and Refund Policy

Effective Date: March 7, 2026

At City Moon Business, vehicle availability is limited. Once a reservation is confirmed, the selected vehicle category and rental dates are reserved specifically for that customer and may no longer be available for other bookings. For this reason, the following booking, cancellation, and refund terms apply.

1. Reservation Confirmation

A reservation shall be considered confirmed only after City Moon Business has received the required payment, deposit, or any other form of confirmation accepted by the company.

Once confirmed, the reserved vehicle category and rental period shall be held exclusively for the customer for the agreed dates and times. By confirming a reservation, the customer acknowledges that the vehicle category and booking period are blocked and may no longer be offered to other customers.

2. Customer Cancellations

If a customer cancels a confirmed reservation, the amount paid to secure the booking shall be non-refundable.

This policy applies because, upon confirmation, City Moon Business allocates the requested vehicle category and blocks the reserved rental dates, which may prevent the company from accepting other bookings for the same period.

Failure to collect the vehicle on the agreed pickup date and time, without prior written approval from City Moon Business, shall be treated as a no-show, and the booking amount paid shall be forfeited in full.

3. Changes to Reservation Dates or Booking Details

Any request to amend the pickup date, return date, vehicle category, rental duration, or any other booking details shall be subject to vehicle availability and company approval.

City Moon Business shall be under no obligation to approve any request for rescheduling, amendment, or modification of a confirmed reservation.

Where a change request is approved, the customer shall be responsible for paying any difference in rental charges, seasonal rates, booking fees, or other applicable charges resulting from the amendment.

4. Refund Policy

No refund shall be issued in the event of:

• customer-initiated cancellation
• no-show
• shortened rental period
• unused rental days
• early return of the vehicle

A refund shall only be considered where City Moon Business cancels the reservation, is unable to provide the booked service, or expressly approves a refund in writing at its sole discretion.

Where a refund is approved, it will normally be processed within 5 to 7 business days. However, the actual time required for the funds to appear in the customer’s account may vary depending on the payment provider, card issuer, bank, or financial institution involved.

Any approved refund may be subject to deduction of non-recoverable payment processing fees, bank charges, transfer fees, card commissions, administrative charges, and currency conversion costs, where applicable. Such charges shall be borne by the customer and may be deducted from the total refund amount.

5. Company-Initiated Cancellation

If City Moon Business is unable to provide the reserved vehicle category or is otherwise unable to fulfill the booking due to operational, technical, fleet, or other business-related reasons, the company may, at its sole discretion:

• offer a replacement vehicle, subject to availability, or
• issue a full or partial refund, depending on the circumstances

Nothing in this section shall obligate City Moon Business to provide compensation beyond the amount approved by the company.

6. Other Charges Not Affected

This policy does not affect the right of City Moon Business to recover any additional amount due under the rental agreement or applicable law, including but not limited to:

• traffic fines and violations
• fuel differences or refueling charges
• late return charges
• cleaning fees
• smoking penalties
• vehicle damage or misuse
• breaches of rental terms and conditions
• Salik, toll, parking, or government-related charges

7. Customer Acknowledgment

By confirming a reservation, the customer acknowledges and agrees that:

• the reserved vehicle category and rental dates are blocked specifically for that booking
• the booking amount paid to secure the reservation is non-refundable in the event of cancellation by the customer
• any approved refund may be reduced by applicable administrative, banking, processing, or transaction-related charges
• all booking amendments remain subject to availability and company approval

8. Contact Us

For booking changes, cancellation requests, or any questions regarding this policy, please contact:

First floor, Office 102, Al Zubair Complex Building.
Azaiba, Sultanate of Oman

Website: https://citymoonbusiness.com
Phone: +968-93239228
WhatsApp: +968-93239228
Email: Contact@citymoonbusiness.com

Business Details
Open Daily: 7:00 AM – 10:00 PM
Postal code 130, P.O. Box 2817
C.R:1328411