Terms of Use
Effective Date: March 7, 2026
Welcome to City Moon Business. These Terms of Use govern your access to and use of the City Moon Business website, communication channels, booking requests, and related online services provided by City Moon Business in the Sultanate of Oman.
By accessing this website, requesting a quote, making a booking inquiry, submitting your information, paying any amount, collecting a vehicle, or using any service offered by City Moon Business, you agree to these Terms of Use, together with our Terms and Conditions (T&Cs), Rental Policies, Booking, Cancellation, and Refund Policy, Privacy Policy, FAQ guidance, and any applicable rental agreement provided at the time of vehicle delivery.
1. Company Information
Contact Information
City Moon Business
First floor, Office 102, Al Zubair Complex Building
Azaiba, Sultanate of Oman
Website: citymoonbusiness.com
Phone: +968 93239228
WhatsApp: +968 93239228
Email: Contact@citymoonbusiness.com
Business Details
Open Daily: 7:00 AM – 10:00 PM
Postal Code: 130
P.O. Box: 2817
C.R.: 1328411
2. Acceptance of These Terms
2.1 By using this website or any related service of City Moon Business, you agree to comply with these Terms of Use and all applicable laws and regulations of the Sultanate of Oman.
2.2 If you do not agree with these Terms of Use, you must not use the website or proceed with any booking request, reservation, payment, or rental.
2.3 Additional policies and agreements may apply to specific services, including vehicle rental, tours, accessories, airport delivery, payment handling, and customer verification.
3. Website Use
3.1 This website is provided for lawful business and customer-use purposes only, including browsing vehicles, requesting information, contacting City Moon Business, requesting quotations, and making booking-related inquiries.
3.2 You agree not to use this website in any way that is unlawful, abusive, misleading, harmful, fraudulent, disruptive, or intended to interfere with the operation, security, or availability of the website or related services.
3.3 You must not attempt to gain unauthorized access to any part of the website, server, hosting system, database, form, account, plugin, booking system, or connected technical service.
3.4 You must not upload, transmit, or submit any false, misleading, harmful, defamatory, malicious, infringing, or unlawful content through the website or through any communication channel operated by City Moon Business.
4. Service Information and Website Content
4.1 Information provided on this website, including vehicle descriptions, pricing references, images, mileage details, fuel guidance, rental conditions, payment options, service availability, and other published content, is for general information only and may be updated, corrected, or changed without prior notice.
4.2 Vehicle availability, features, specifications, colours, accessories, and categories may vary depending on operational requirements, maintenance status, scheduling, booking demand, and availability at the relevant time.
4.3 City Moon Business will do its best to provide accurate and up-to-date information, but does not guarantee that all website content is always complete, current, error-free, or available at all times.
4.4 Booking requests and website listings do not guarantee that a specific vehicle unit, colour, feature, accessory, or service will be available unless expressly confirmed in writing by City Moon Business.
5. Quotations, Booking Requests, and Reservations
5.1 A quotation, website inquiry, WhatsApp message, email exchange, or booking request does not by itself create a confirmed reservation.
5.2 A reservation is considered confirmed only after City Moon Business receives the required payment, deposit, or any other form of confirmation accepted by the company.
5.3 Once confirmed, the selected vehicle category and rental dates are reserved specifically for that customer and may no longer be available for other bookings.
5.4 All reservations remain subject to document verification, customer eligibility, operational requirements, vehicle availability, and final company approval at the time of delivery or collection.
5.5 City Moon Business reserves the right to refuse, cancel, delay, or modify a booking where reasonably necessary for legal, operational, safety, verification, scheduling, fleet, technical, or business-related reasons.
6. Eligibility and Customer Responsibility
6.1 Customers must satisfy the applicable age, licence, identification, payment, and verification requirements before a vehicle is released.
6.2 The minimum rental age is generally 21 years. Certain vehicle categories may require the driver to be 25 years or older.
6.3 Customers must provide valid and acceptable original identification and driving documents as required by City Moon Business and by the applicable laws and rental conditions in Oman.
6.4 The customer is responsible for ensuring that all information submitted through the website, booking forms, communication channels, or payment process is accurate, complete, and truthful.
7. Pricing and Additional Charges
7.1 City Moon Business aims to maintain transparent pricing and disclose applicable charges in advance whenever reasonably possible.
7.2 However, additional charges may still apply depending on the rental agreement, customer requests, payment method, vehicle category, service location, booking changes, and the actual use or condition of the vehicle.
7.3 Additional charges may include, where applicable:
- late-return charges
- excess mileage charges
- fuel differences or refueling charges
- cleaning fees
- smoking penalties or smoking-related damage charges
- additional driver charges
- delivery, collection, or relocation charges
- parking charges, toll charges, traffic fines, or other government-related charges
- payment-processing, transfer, banking, or currency-conversion charges where applicable
7.4 The standard mileage allowance is generally 200 kilometres per day, unless otherwise agreed. Excess mileage charges may apply according to the rented vehicle category and the applicable rental terms.
8. Payment Methods
8.1 City Moon Business may accept approved payment methods including credit cards, debit cards, cash, bank transfer, payment link or e-invoicing provided by Bank Muscat, and, where applicable, money transfer services such as MoneyGram or Western Union.
8.2 Availability of specific payment methods may vary depending on the booking channel, customer category, nationality, verification status, payment amount, or operational requirements.
8.3 Payment processing fees, transfer charges, banking fees, card commissions, or currency conversion charges may apply in certain cases depending on the payment method used.
9. Acceptable Use of Rental Services
9.1 Use of any rented vehicle remains subject to the separate Rental Policies, Terms and Conditions, insurance terms, and the signed rental agreement.
9.2 Vehicles may only be driven within the Sultanate of Oman unless prior written approval is obtained from City Moon Business.
9.3 Approval to take the vehicle outside Oman is limited to Omani nationals and Oman-resident expats, subject to prior approval and any applicable conditions.
9.4 Only authorized drivers listed in the rental agreement may drive the vehicle. Additional drivers may be allowed only with prior approval by City Moon Business, and additional charges may apply.
9.5 Off-road driving, unauthorized commercial use, ride-sharing, taxi use, drifting, racing, dangerous driving, unlawful use, and use by unauthorized drivers are strictly prohibited.
10. Cancellations, Changes, and Refunds
10.1 Once a reservation is confirmed, the amount paid to secure the booking is non-refundable if the customer cancels the reservation.
10.2 Requests to change booking dates, times, vehicle category, or other reservation details remain subject to availability and company approval.
10.3 If the customer does not collect the vehicle on the agreed pick-up date and time and fails to notify City Moon Business in advance, the reservation may be delayed, canceled, or treated as a no-show, subject to operational availability and company approval.
10.4 No refund will be issued for customer cancellation, no-show, shortened rental period, unused rental days, or early return, unless City Moon Business expressly approves otherwise in writing at its sole discretion.
10.5 Approved refunds, where any are granted, may be subject to deduction of non-recoverable payment gateway fees, bank charges, transfer fees, card commissions, money transfer charges, and currency conversion costs, where applicable.
11. Insurance and Liability Information
11.1 Vehicles are generally provided with comprehensive insurance, subject to the insurer’s terms, conditions, limits, exclusions, and legal requirements.
11.2 Loss and Damage Waiver (LDW) may limit the renter’s financial liability for accidental damage to 150 OMR if the renter is 25 years or older, and 200 OMR if the renter is under 25, subject to compliance with the rental terms and insurance conditions.
11.3 Minor repairs, scratches, or small damages are not covered under the LDW liability limit and remain the renter’s responsibility.
11.4 Insurance coverage may be reduced, rejected, or unavailable in cases involving unauthorized drivers, dangerous driving, off-road use, misuse, gross negligence, prohibited commercial use, breach of rental terms, or other excluded conduct.
12. Intellectual Property and Website Materials
12.1 Unless otherwise stated, the website content, layout, branding, logos, text, graphics, design elements, photographs, service descriptions, and other materials displayed on this website are owned by or used by City Moon Business.
12.2 You may view the content for personal and lawful business-use purposes only.
12.3 You must not reproduce, republish, copy, scrape, distribute, modify, commercially exploit, or use any website material without prior written permission from City Moon Business, except as permitted by applicable law.
13. Third-Party Links and External Services
13.1 This website may contain links, tools, maps, payment gateways, social media platforms, messaging channels, or third-party services for customer convenience.
13.2 City Moon Business is not responsible for the content, accuracy, availability, privacy practices, policies, or operation of third-party websites, apps, payment providers, map providers, or external services not directly controlled by the company.
13.3 Use of any third-party service is at your own risk and may also be subject to that provider’s own terms and privacy policies.
14. Privacy and Data Use
14.1 By using the website or submitting information through any booking or contact channel, you agree that City Moon Business may collect, use, store, and process your information for booking handling, customer verification, communication, payment administration, rental management, legal compliance, and service improvement.
14.2 Personal data shall be handled in accordance with the company’s Privacy Policy and any applicable legal obligations.
15. Limitation of Liability
15.1 To the maximum extent permitted by law, City Moon Business shall not be liable for indirect, incidental, special, or consequential loss arising from the use of the website, booking delays, service interruption, technical issues, third-party system failure, vehicle unavailability, travel disruption, missed opportunities, or inconvenience.
15.2 City Moon Business does not guarantee uninterrupted access to the website and shall not be responsible for temporary outages, hosting issues, technical errors, plugin conflicts, or communication interruptions.
15.3 Nothing in these Terms of Use excludes liability where exclusion is not permitted under applicable law.
16. Suspension, Restriction, and Refusal of Use
16.1 City Moon Business reserves the right to restrict, refuse, suspend, or terminate access to the website, communication channels, booking process, or services where reasonably necessary to protect the company, its customers, its fleet, its legal rights, or the proper operation of its business.
16.2 This may include cases involving false information, abusive conduct, fraud risk, suspicious activity, misuse of services, repeated non-compliance, payment issues, technical abuse, or breach of these Terms of Use.
17. Changes to These Terms
17.1 City Moon Business reserves the right to revise, update, or amend these Terms of Use at any time without prior notice.
17.2 The version published on the website at the time of use, inquiry, booking, or service access shall apply unless otherwise stated in writing.
18. Governing Law and Jurisdiction
These Terms of Use shall be governed by and interpreted in accordance with the laws of the Sultanate of Oman. Any dispute arising out of or in connection with these Terms of Use, the website, any booking, any rental service, or any related agreement shall be subject to the jurisdiction of the competent courts and authorities in the Sultanate of Oman, unless otherwise required by applicable law.
19. Contact Us
For questions, booking support, website issues, or clarification regarding these Terms of Use, please contact:
Contact Information
City Moon Business
First floor, Office 102, Al Zubair Complex Building
Azaiba, Sultanate of Oman
Website: citymoonbusiness.com
Phone: +968 93239228
WhatsApp: +968 93239228
Email: Contact@citymoonbusiness.com
Business Details
Open Daily: 7:00 AM – 10:00 PM
Postal Code: 130
P.O. Box: 2817
C.R.: 1328411